Phones ringing out. New patients waiting. Empty appointments. No reviews. No marketing.
Your front desk isn't behind. It's buried.
Your practitioners are booked out, but someone at the counter is still meant to be the receptionist, the new patient coordinator, the scheduler, the reviews team and the marketer. That's five jobs on top of looking after the patients in front of them, and they need a reliable Krew beside them, not another system to learn.
Written for established dental, medical, chiropractic and physio practices in Australia, the US and the UK.
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of online bookings happen when the practice is closed, and 48% of people say not reaching a person puts them off. Patients book when they're free, not when your front desk is. That gap is either your biggest advantage or your biggest leak.
Zocdoc data via TechTarget ↗ Talker Research for Klara, vendor survey ↗
Built for dental, medical, chiropractic and physio.
If you run an established practice with a front desk team and a full book, Krew60 fits.
You built a great practice.
Your front desk is still drowning.
Sources: Medical Economics 2026, industry estimate ↗Zocdoc data via TechTarget ↗Talker Research for Klara, vendor survey ↗PMC peer-reviewed study ↗PLOS One, 828 clinics ↗rater8 via Medical Economics, vendor survey ↗MGMA Stat 2026 ↗
in business hours, and many of them are new patients. Not from poor care. From a front desk that can't be in two places at once.
Dental Economics, industry benchmark ↗Every part of the practice
carries the same gap.
Getting the patient, booking them in, running the day, keeping the book full, bringing them back, being found, looking after the team and protecting their privacy. One front desk can't hold all of that. A reliable Krew can.
Calls ring out
The morning rush, lunch and after hours: the calls that ring out rarely ring back.
Enquiries wait
A new patient fills in your website form at 9pm and hears back tomorrow, after they've booked elsewhere.
Paperwork at the counter
Intake forms, Medicare and health fund details and reschedules are done by hand between patients.
Gaps nobody fills
Cancellations and no-shows leave empty appointments that a short-notice list could have filled.
Recalls slide
Recalls and care plan follow-ups are the first thing dropped on a busy day.
Nobody asked
Great care, a quiet Google profile, because nobody asked the patient for a review.
One person, five jobs
Your front desk is the bottleneck, and the practice feels it every time someone is away.
Too much at stake
Every message holds patient information, so every shortcut is a privacy risk.
The front-office jobs, handled.
Five jobs your front desk was never meant to carry alone, done by a Krew that works beside your team and never calls in sick.
Front Desk
25 to 30% of calls to health practices go unanswered in business hours
Answers every call in your practice's name: the morning rush, lunch and after hours. Books, reschedules and cancels with the right practitioner and appointment length, and passes every clinical question to your team.
"The patient you miss at 8am books with the practice that picked up."
New Patient Intake
48% of people say not reaching a person puts them off
Replies to every new patient enquiry and referral in about a minute, day or night. Sends the intake forms, collects Medicare and health fund details, and follows up anyone who didn't book.
"First to reply is usually first to book."
Schedule & Recall
Mean no-show rate across 10 clinics: 18.8%
Sends reminders and confirmations, fills cancellations from a short-notice list, and recalls patients who are due, so the book stays full without your team on the phone all afternoon.
"An empty appointment costs the same whether you fill it or not."
Reviews Manager
84% of patients check reviews before choosing a provider
Asks for a review about the service after each visit, with a one-tap link. Replies never confirm someone is a patient and never mention their care.
"Happy patients rarely leave a review unless someone asks."
Marketer
Practice news and patient education, approved by you
Writes posts and emails your patients actually want: practice news, team updates and patient education. Nothing goes out without your approval, and no patient photos or stories without written consent.
"Being seen by the right patients, without anyone at the counter writing a caption."
Your morning brief
The glue: one message pulling calls, new patients, gaps, recalls and reviews into a single view
Every morning your practice manager gets one message: what came in overnight, what's booked, what needs a person, and what's already handled.
"Five minutes with a coffee, and you know exactly where the day stands."
K-R-E-W-60. One standard, every time.
Keeps the phones answered
the rush, lunch and after hours
Replies to new patients in about 60 seconds
day or night, every enquiry
Executes the reminders, recalls and forms
the work that slides on a busy day
Works nights, weekends and public holidays
no sick days, no annual leave
The 60 in KREW60
speed is the standard, not just on the phone
Not five separate systems. One Krew, built to this standard, every time.
It's not just the phone. Every response (a call, an enquiry, a message) handled in about 60 seconds. Every block of work (a week of reminders, a recall list, the reviews) built to fit inside 60 minutes. That's the standard a busy practice needs from its front office.
It answers on the first ring.
Every time.
No slide deck. On the call, we ring a demo practice live and you listen to it work.
How a call works
- Your patient calls your normal number. When the front desk is busy, at lunch or after hours, the call goes to your Front Desk. You keep your number and nothing changes for patients.
- It answers in your practice's name, says it's an AI assistant and that the call is recorded, and talks naturally, even with interruptions.
- It works out what kind of call it is: a new patient, a booking or change, a cancellation, something urgent, a supplier or spam.
- It books the right appointment: the right practitioner, appointment type and length, into your practice software.
- New patients get their forms by text: intake forms and Medicare and health fund details, before they walk in.
- Urgent calls go to your team straight away. In an emergency the caller is told to ring 000. It never gives clinical advice.
- After the call, the patient gets a text confirmation and your team gets a short summary.
Check-up and clean
Booked: Thu 8:30am
Intake form sent
Built around how your practice works
Keep your number
Calls come through only when the front desk is busy, at lunch or after hours. Your team still answers when they can.
Straight to your team
Anything urgent is passed to your team at once. In an emergency the caller is told to ring 000.
Always to a clinician
It never diagnoses, triages or gives clinical advice. Those questions go to your team, every time.
Bookings land where you work
Appointments go into the practice software you already use. We confirm how it connects for yours before you sign.
Signed before we start
Patient information is protected under a privacy agreement under the Australian Privacy Act, signed before any build begins.
AI, and on the record
It tells callers they're speaking with an AI assistant and that the call is recorded.
Every job, in one message,
every morning.
Answering the phone is one job on the Krew. Here's what the whole Krew hands your practice once it's all running.
What's in the morning brief
Phase 1 covers the front office.
Then we grow it with you.
Reminders, recalls and intake are already part of Phase 1. Once the five jobs are running well, we add the next pieces around what your practice needs most, one at a time and scoped with you.
Treatment plan follow-up
Keeping patients on track with the care their practitioner recommended, with gentle, approved reminders.
Payments & accounts
Friendly reminders for outstanding accounts, so nobody at the counter has to make that call.
Referrers
Thank-yous and updates to the practices and practitioners who send patients your way.
Team onboarding
New front desk staff up to speed fast, with the practice's rules and scripts in one place.
Practice reporting
Calls, bookings, gaps and recalls in real numbers, week by week.
Owner briefing
One view across everything the Krew handled, so you know what needs you.
None of the Krew diagnoses, triages or gives clinical advice. Clinical decisions always stay with your clinicians.
"We already have practice software."
Keep it. It runs your appointments and records. Krew60 works with it and handles everything around it.
Answered on the first ring, every call. Appointments land in your software.
Enquiries, forms, reminders, cancellations and recalls, done for you instead of just logged.
Asked of every patient after their visit, with replies that never mention their care.
Everything that happened, in one message every morning. The one thing your software doesn't give you.
One call. A few questions.
Then we talk if it's a fit.
Most setups are live in about 14 days, all five guaranteed within 30.
Delivered entirely online
- Front Desk: every call answered, booked and passed on when it needs a person
- New Patient Intake: about a 60-second reply, forms sent
- Schedule & Recall: gaps filled, recalls booked
- Reviews Manager: asked after every visit, replied to safely
- Marketer: practice news and education, approved by you
You get the guide.
Straight to your inbox, no wait.
Our Front Desk gives you a call.
About 3 to 5 minutes. A real conversation, not a script.
It asks a few questions about your practice.
Your team, your patients, your busiest times. Not a sales pitch.
If it's a fit, it books your Front Office Audit on the spot.
Either way, you'll know where the five jobs are costing your practice.
If it's not a fit, we'll tell you straight on the call. No pitch either way.
"For 25 years I've built the systems that take the grind out of running a business: first as an accountant, then 13 years implementing accounting and payroll software for small businesses. Health practices carry the same load: great clinicians with a full book, held back by the phones, the reminders and the admin. So my team builds you a Krew of AI agents that does the work around the work, starting with your front desk. Done for you, entirely online, with patient privacy built in. Built for established health practices."Kirsten Maihi, Founder, Krew60