The answering service that books the job, not just takes a message.
A message service writes down a name and number for you to ring back, and by then they've booked someone else. Your Office Krew is an AI answering service for contractors: it answers every call in your business name, 24/7, works out the job, books it into your calendar during the call and flags the urgent ones to you.
Built for every trade
- Plumbing
- Electrical
- HVAC & air con
- Building
- Roofing
- Solar
- Pest control
- Every other trade
Ring our answering service right now.
Pick a trade, play the customer, and call straight from your browser. Dan answers, works out the job, takes your details and books you in. These six are made-up businesses, set up for the demo.
Allow your microphone when asked. Dan is AI and calls are recorded.
Why a message service loses you the job.
74% of calls to trade businesses go unanswered, and 85% of those callers never ring back. A message service stops the ringing, but the customer still waits for you to call back. An AI answering service gets them booked while they're still on the phone.
Every call, all at once
Monday morning, a storm, a heatwave: twenty people ring at once and every one of them is answered in your business name, with no hold music and no busy tone.
Works out the job
What's wrong, the address, how urgent it is, and photos by text if they help. It answers questions about your area, call-out fee and services.
Books it during the call
Straight into the calendar and job system you already use, like ServiceM8, Tradify or simPRO, with a text confirmation to the customer.
Flags the urgent ones
Burst pipe, no power, a gas smell: safety steps first, the earliest slot booked and the job flagged to you straight away. No live transfers.
Nights and weekends covered
After hours is when most calls go to voicemail. Your Krew answers them the same way it answers at 2pm on a Tuesday.
Tells you what happened
A four-line text after every call, and one briefing every morning: what came in, what's booked and what needs you.
An answering service for your trade, whatever it is.
HVAC, plumbing, electrical, roofing or building: yours is set up around your trade, your services, your service area, your call-out fee and what counts as urgent.
HVAC answering service
No cooling in a heatwave, no heat in a cold snap: every call answered, the urgent ones flagged and the job booked, even when twenty people ring at once in peak season.
Plumbing answering service
Burst pipes, blocked drains and hot water: safety steps first, like where to turn off the water, then the earliest slot booked.
Electrical answering service
Power out, a switchboard tripping or a sparking outlet: the caller is told to stay safe and the job is flagged to you straight away.
Roofing and building
Leaks after a storm, quote requests and site visits, booked in with the photos and details you need.
Solar, pest control and more
Inverter faults, battery questions, termite inspections and service-due bookings, all handled in your business name.
Every other trade
If customers ring you to book work, your Office Krew can answer for you. See it in your trade.
One of five office jobs, done for you.
Your answering service is the first of five AI agents in your Krew. The others call new leads back in about 60 seconds, chase every quote and invoice, ask for Google reviews and turn your job photos into posts.
Answering service questions, answered straight.
What is an answering service for contractors?
An answering service picks up your calls when you and your team can't, so customers aren't sent to voicemail. Krew60's is an AI answering service: it answers every call 24/7, books the job into your calendar during the call and texts you a summary.
How is an AI answering service different from a normal one?
A normal answering service takes a message for you to call back. An AI answering service answers every call at once, books the job during the call, texts the customer a confirmation and never puts anyone on hold.
Is this an HVAC answering service?
Yes, and it isn't only for HVAC. The same answering service is set up for HVAC companies, plumbers, electricians, builders, roofers, solar and pest control businesses, and every other trade that books work by phone.
Does it work for my trade?
Yes. It's set up around your trade, your services and what counts as urgent: plumbing, electrical, HVAC and air conditioning, building, solar, pest control and more.
What happens with emergency calls?
It gives the caller safety steps first, books the earliest slot and flags the job to you as urgent straight away. It doesn't transfer calls live.
Will customers know it's AI?
Yes. It tells callers it's an AI assistant and that the call is recorded, then gets on with booking them in.
How much does an answering service cost?
It depends on the size of your business and which of the five office jobs you want covered. We go through the exact numbers on a free 20-minute Front Office Audit. Hiring people to cover all five jobs costs about A$234,000 a year in salaries.
Every call answered. Every job booked.
Book a free 20-minute Front Office Audit on Zoom. We'll show you what missed calls are costing your business, and tell you straight if your Krew is a fit.