Your practitioners are booked out. Your front desk is buried.
At 8am three lines ring at once. Someone's at the counter, someone's paying, and the calls that ring out are often new patients. The cancellation at 2pm stays empty because nobody had time to ring the waitlist.
Krew60 builds your practice a Krew that works beside your front desk team. It answers every call, replies to new patients in about a minute, fills the gaps and brings patients back, while your team looks after the people in front of them.
Built for established practices with a team. Not for solo practitioners just starting out.
New patient booked, 7:42 pm
- Caller
- New patient, referred by a friend
- Booked
- Initial appointment, Thursday 9:30 am
- Forms
- Intake form sent by text, completed
- Reminder
- Booked for the day before
Missed calls are missed patients.
of calls to health practices go unanswered in business hours.
Medical Economics 2026, industry estimate ↗of online bookings happen when the practice is closed.
Zocdoc data via TechTarget ↗medical groups saw more no-shows in 2026.
MGMA Stat 2026 ↗of patients check reviews before choosing a provider.
rater8 via Medical Economics, vendor survey ↗Free. See where your practice is losing patients, and what it's costing you.
Your team is good at what they do. There are just more jobs than people.
Your front desk is checking patients in, taking payments and answering questions at the counter. At the same time, it's meant to be the receptionist, the new patient coordinator, the scheduler, the reviews team and the marketer.
You don't need to replace your front desk. You need a Krew working beside it: answering the overflow, replying to new patients in a minute, filling the gaps and bringing patients back.
We build it. Your team keeps the practice software they already use. Their part is small: reading the morning brief and picking up the calls that need a person.
Five jobs, two people.
- Line 1
- New patient, wants this week
- Line 2
- Moving Thursday's appointment
- Line 3
- Ringing out
- Counter
- Patient checking in, one paying
- Inbox
- Overnight booking requests, unanswered
Want to hear it first? Four demo practices are a tap away, and every call runs in your browser. Ring a demo practice.
Meet your Krew: five front-office jobs, covered.
Five jobs your front desk does every day, done around the clock and set up around how your practice runs: your practitioners, appointment types, hours and the way you like things done.
Front Desk
Your phones, covered
Answers every call in your practice's name: the morning rush, lunch and after hours. Books, reschedules and cancels appointments with the right practitioner and length. Clinical questions always go to your team.
New Patient Intake
No new patient left waiting
Replies to every new patient enquiry and referral in about a minute, day or night. Sends the intake forms, collects Medicare and health fund details, and follows up anyone who didn't book.
Schedule & Recall
A fuller book
Reminders and confirmations, a short-notice list for every cancellation, recalls for patients who are due, and a morning brief for your team.
Reviews Manager
Reviews, handled safely
Asks for a review about the service after each visit. Replies never confirm someone is a patient and never mention their care.
Marketer
Your practice, seen
Practice news and patient education posts, written for you and approved by you. No patient photos or stories without written consent.
Watch the Five Jobs happen
What your patients see on their phones, and what your team sees each morning. Tap a job to play it.
We do the follow-ups, every time. New patient enquiries, referrals, intake forms, reminders, confirmations, cancellations, recalls and review requests. Nobody at the desk has to remember to chase anyone again.
More hands at the desk, without another hire to find.
Front-office roles are among the hardest to keep filled. MGMA Stat 2026 ↗ There are three ways to deal with the overflow.
Hire another receptionist
- Weeks of ads, interviews and training
- One person covers one shift. The 8am rush, lunch and after hours are still uncovered
- Sick days and leave land back on the team
- When they leave, you start again
Keep stretching the team
- Calls ring out while patients wait at the counter
- New patient enquiries answered the next day, after they've booked elsewhere
- Recall lists that never get rung
- Reviews nobody asks for
Build a Krew
- Answers every call, at once, any hour
- Answers every new patient within a minute
- Fills cancellations and runs recalls every day
- Live within 30 days, guaranteed
- Works beside your team. No one is replaced. The overflow is
"We could just get a cheap AI answering line."
You could. It answers the phone, and that's one of the five jobs. Hiring covers more of them, but one person can't work every hour. Here's where Krew60 sits.
jobs a cheap AI answering line covers. New patients, recalls, reviews and posts are still on your desk.
a year is the median pay for one US receptionist, before benefits, leave and cover. US Bureau of Labor Statistics ↗
jobs your Krew covers, beside your team, at any hour. Done for you, and live within 30 days, guaranteed.
| Cheap AI answering line | Hire a receptionist | Do nothing | Built for practicesKrew60 | |
|---|---|---|---|---|
| Jobs it covers | 1 of 5: the phone | The desk, for one shift | None | All 5, one Krew |
| Set up around your practice | ◐You fill in a form | ◐Once they're trained | ✕No | ✓Practitioners, appointment types and rules |
| Answers nights, weekends and holidays | ✓Usually | ✕Business hours only | ✕Voicemail | ✓Every call, several at once |
| New patient enquiries replied to in about a minute | ✕No | ◐When the desk is free | ✕Next day, if at all | ✓Day or night |
| Fills cancellations and runs recalls | ✕No | ◐If there's time | ✕No | ✓Every day |
| Review requests and practice posts | ✕No | ✕Not usually | ✕No | ✓Yes, approved by you |
| Clinical questions | ◐Depends on the script | ✓Passed to a clinician | n/a | ✓Always passed to your team, flagged |
| Privacy agreement before patient information | ◐Check the fine print | Your own policies | n/a | ✓Signed first, every time |
| Who sets it up | You do | You hire and train them | Nobody | Our Team, in about 14 days |
| Guarantee | Usually a free trial | None | None | Live in 30 days, or the setup fee back |
Privacy and safety, built in. Your privacy agreement is signed before any patient information flows, and the Krew never gives clinical advice. See every safeguard.
From one call to a Krew working beside your team.
It's all online. We do the setting up, and your team's part takes minutes, not weekends.
- Step 1
Front Office Audit
A 20-minute online call. We look at your calls, bookings and recalls, show you what the gaps are costing, and tell you straight whether it's a fit.
- Step 2
Privacy first
We sign a privacy agreement under the Australian Privacy Act with your practice, then a short onboarding: practitioners, appointment types, hours and how you like things done.
- Step 3
Build and test
We build your Krew, connect it to your practice software, and test it with real calls and messages. Your team signs it off.
- Step 4
Your Krew goes to work
Most setups are done in about 14 days, guaranteed within 30. Every call answered, and a brief every morning.
Built for private practices with a busy front desk.
If your practitioners are booked out and the front desk is the bottleneck, it fits.
- Dental & orthodontics
- Doctors & GPs
- Chiropractic
- Physio
- Other private practices
Every way patients reach you
Phone, SMS, website chat, Facebook and Instagram. Wherever a patient calls or messages, your Krew answers.
Runs on your practice software
Bookings go into the system you already use. We confirm how it connects for your software before you sign.
Live fast
Most setups are done in about 14 days, so the biggest gap closes first. Guaranteed within 30.
K-R-E-W-60. One standard, every time.
- KKeeps the phone answeredevery call, any hour, including the 8am rush and lunch
- RReplies in about 60 secondsto every new patient, while they're still holding their phone
- EEmpties no chairreminders, a short-notice list and every patient who's due recalled
- WWorks nights, weekends and holidaysand keeps clinical questions with your clinical team
- 60The 60 in Krew60speed is the standard across all five jobs
Backed by two promises. Your practice is live within 30 days or the setup fee comes back, and you have 72 hours to change your mind. How the promises work.
Your questions, answered straight.
Who is Krew60 for?
Established dental, medical, chiropractic and physiotherapy practices in the US, UK and Australia, with practitioners booked out and a front desk that can't keep up. If you're a solo practitioner just starting out, we're not the right fit yet.
Does it replace my front desk team?
No. It works beside them. It takes the overflow, the after-hours calls, the forms, the reminders and the recalls, so your team can look after the patients in front of them.
Will it give patients medical advice?
Never. It books, informs and routes. Symptoms, medication and results questions go to your clinical team, and anyone describing an emergency is told to call 000.
Is patient information safe?
We sign a privacy agreement under the Australian Privacy Act with your practice before any patient information is handled, and patient information is never sold, used for marketing or used to train AI. Our Health Privacy Statement sets out exactly how it's handled.
Our patients want a real person.
They still get one. Right now, at 8am, many of them get the engaged tone or voicemail. The Front Desk answers straight away, and anyone who wants a person gets a callback from your team.
What about our Google reviews?
The Reviews Manager asks for a review about the service after each visit. Replies never confirm that someone is a patient or mention their care.
How long does it take to set up?
Most setups are live in about 14 days, and we guarantee 30. It's all online: a short onboarding, then we build, connect and test it with your team.
What does it cost?
A one-off setup, then a monthly plan, with calls and texts billed at cost. We go through the exact numbers on your Front Office Audit, once we know it's a fit.
Look after the patients. We'll cover the desk.
Your front desk has carried the overflow long enough. Book a 20-minute call, and we'll show you what comes off their plate first.
- Every call answeredNo more new patients lost to the engaged tone.
- A fuller bookCancellations filled, recalls booked, new patients in the same day.
- A calmer front deskYour team looks after the patient at the counter, not the phone behind them.