The AI receptionist for practices with a busy front desk.
Your Front Desk answers every call in your practice's name, 24/7: the morning rush, lunch and after hours. It books the right appointment into your practice software and never gives clinical advice.
It works beside your team, not instead of them, so no new patient gets the engaged tone.
After-hours call, 9:14 pm
- Caller
- Existing patient
- Moved
- Appointment to Thursday 8:30 am
- Confirmed
- Text sent straight away
Call the Front Desk yourself.
Four demo practices, one tap each. Ask to book, move or cancel an appointment and listen to how it handles you.
Choose a card and ring it. The call runs in your browser.
Microphone access is needed. Each demo receptionist says it's AI, and calls are recorded. All four practices are made up.
An AI receptionist that books, informs and routes.
Unanswered calls to health practices are put at 25 to 30% in business hours. Medical Economics 2026, industry estimate ↗ Your Front Desk picks up every one.
Answers in your practice's name
Every call, any hour, many at once. No hold music, no menu.
Works out who's calling
New patient, existing patient, a parent, a referrer or another practice.
Books the right appointment
The right type, length and practitioner, into the software you already use.
Keeps clinical questions clinical
Symptoms, medication and results go to your team, flagged. Emergencies are told to call 000.
Confirms and reminds
A confirmation text straight away and a reminder before the visit.
Sends a short summary
Who called, what they needed and what was booked. Plus a brief every morning.
AI receptionist, answering service or another hire?
Here's how the usual ways of covering the phones compare.
| Krew60AI Front Desk | Answering service | Another receptionist | Voicemail | |
|---|---|---|---|---|
| Answers every call, 24/7 | ✓Yes, many at once | Takes a message | One shift, business hours | No |
| Books the appointment during the call | ✓Yes, into your practice software | Usually no | Yes | No |
| Knows your practitioners and appointment types | ✓Set up around your practice | From a script | Once trained | No |
| Replies to new patient enquiries | ✓In about a minute | No | When they're free | No |
| Keeps clinical questions with your team | ✓Always | Varies | Yes | n/a |
| Says it's AI and the call is recorded | ✓Every call | n/a | n/a | n/a |
For comparison, the median US receptionist earns US$37,230 a year before benefits, training and cover. US Bureau of Labor Statistics ↗
It says it's AI, and it never gives clinical advice. Every call opens by saying it's an AI assistant for your practice and that the call is recorded. Symptoms, medication and results go to your clinical team.
The Front Desk is one of five front-office jobs.
Once the call is answered, the other jobs carry it through.
- After hoursThe same Front Desk, overnight and at weekends.
- New Patient IntakeWeb enquiries and referrals replied to in about a minute.
- Schedule & RecallConfirmations and recalls that keep the book full.
- Reviews ManagerA review requested after every visit.
- MarketerPractice news, approved by you before it posts.
AI receptionist questions, answered straight.
What is an AI receptionist for a medical office?
An AI receptionist answers your practice's phone with a natural voice, works out what the caller needs, and books, reschedules or cancels appointments, any hour. It doesn't give clinical advice: clinical questions go to your team.
Will patients know it's AI?
Yes. It tells callers it's an AI assistant for your practice and that the call is recorded. Anyone who wants a person gets a callback from your team.
Is it HIPAA compliant?
For US practices we sign a HIPAA Business Associate Agreement before any patient information is handled, and patient information is never sold or used to train AI. In Australia and the UK we sign the local equivalent. See our Health Privacy Statement.
Can it take several calls at once?
Yes. Every line is answered, even when three ring at 8am, so nobody hears the engaged tone.
Does it replace our receptionists?
No. It takes the overflow, the after-hours calls and the follow-up, so your team can look after the patients in front of them.
What if a patient asks for a person?
The Front Desk takes their details and flags it to your team for a callback, so nobody is stuck with a machine.
Never miss a new patient again.
Book a free 20-minute Front Office Audit. We'll show you how many calls your practice is missing, and tell you straight if it's a fit.