Built around your kind of practice.
Dental, medical, chiropractic and physio practices all run a front desk, but the calls, recalls and rules are different in each.
Here's how the five jobs work for your practice type.
One Krew, your rules
- Dental
- Hygiene recalls, emergency slots
- Doctors
- The 8am rush, results questions to the nurse queue
- Chiro
- Care-plan visits kept
- Physio
- Plan of care booked in full
The five jobs, for your practice.
Same five jobs, set up for the way your practice actually runs.
Dental & orthodontics
Dental practices miss 30 to 38% of calls in business hours. Dental Economics, industry benchmark ↗
| Front Desk | Answers through the check-in rush, lunch and after hours. Books new patient exams and emergencies like toothache into the right chair and length. |
|---|---|
| New Patient Intake | Replies to web and Google enquiries in a minute, sends forms, collects Medicare and health fund details, and follows up anyone who didn't book. |
| Schedule & Recall | Hygiene recalls, unscheduled treatment follow-up, confirmations, and cancellations filled from a short-notice list. |
| Reviews Manager | Asks for the review after the visit. Replies never mention the patient or their treatment. |
| Marketer | Practice news and education: check-ups, kids' dental health, whitening season. |
Doctors & GPs
About 24 phone calls and 12 refill requests per doctor, per day. NEJM study via HCPLive ↗
| Front Desk | Takes the 8am phone rush. Books, reschedules and cancels. Repeat prescriptions, results and symptoms go to your nurse and doctor queue, never answered by the AI. |
|---|---|
| New Patient Intake | New patient registration forms, Medicare and health fund details, and the first appointment booked. |
| Schedule & Recall | Reminders and confirmations, cancellations filled, and health check and chronic care recalls. |
| Reviews Manager | Asks about the service, and replies that never confirm the patient. |
| Marketer | Flu season, vaccinations and health checks: education only. |
Chiropractic
Patients stop booking mid care plan. In physio, the closest measure, 73% of patients missed at least one visit. PLOS One, 828 clinics ↗
| Front Desk | Answers during adjustments and after hours, and books the initial exam. |
|---|---|
| New Patient Intake | Replies to ad and Google enquiries in a minute, sends forms, and follows up anyone who didn't book. |
| Schedule & Recall | Keeps care-plan visits on the books, rebooks missed visits and reactivates inactive patients. |
| Reviews Manager | Asks about the service after a visit. No testimonials about clinical care, in line with Ahpra's advertising rules. |
| Marketer | Posture, desk work and sport tips: education only. |
Physio
73% of patients missed at least one visit in a care episode. PLOS One, 828 clinics ↗
| Front Desk | Answers while your physios are hands-on, and books the initial assessment with the right practitioner and length. |
|---|---|
| New Patient Intake | Doctor referrals and web enquiries followed up in a minute, forms sent, Medicare and health fund details collected. |
| Schedule & Recall | Books the whole plan of care, rebooks missed visits, fills cancellations and checks in after discharge. |
| Reviews Manager | Asks about the service at discharge, never about clinical results. |
| Marketer | Injury prevention and sport season: education only. |
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Questions about your practice type.
Do you work with other kinds of practices?
We're focused on dental, medical, chiropractic and physio practices first. If you run another private practice with a busy front desk, ask us on the Front Office Audit and we'll tell you straight if it fits.
Can it handle different appointment lengths?
Yes. Every practitioner and appointment type gets its own length and rules, so a new patient exam and a quick review are each booked correctly.
We're a group with several locations.
That works well. Each location gets its own setup, with one brief for the owner or group manager.
We're a solo practitioner. Is it for us?
Not yet. Krew60 is built for established practices with practitioners booked out and a front desk team. When you get there, we'd love to talk.
Find your gaps in 20 minutes.
Book a Front Office Audit. We'll look at your calls, bookings and recalls, and tell you straight whether it's a fit.