No more empty chairs.
A mean no-show rate of 18.8% across 10 clinics, with about US$196 lost per no-show. PMC peer-reviewed study ↗ And 1 in 3 medical groups saw more no-shows in 2026. MGMA Stat 2026 ↗
Your Schedule & Recall job sends the reminders, fills the gaps from a short-notice list and brings back the patients who are due.
2pm cancellation, filled
- Cancelled
- 1:12 pm
- Offered
- To the short-notice list
- Filled
- 1:19 pm
- Reminder
- Sent for the new booking
Reminders are the start. Filling the gap is the job.
Reminders and confirmations
By text before every appointment, with an easy way to confirm or move it.
A short-notice list
When someone cancels, the gap is offered to patients who want an earlier time.
Recalls that actually go out
Check-ups, cleans, health checks and care-plan visits, every day, not when someone has time.
Missed visits rebooked
A friendly follow-up to rebook, and the decision stays with the practitioner.
A morning brief
Today's book, the gaps filled overnight and anything that needs a person.
Pre-visit instructions
Your own instructions sent before the visit, written by your team.
Never pushy. Recalls keep the visits your practitioners prescribed. The decision always stays with the practitioner and the patient.
Schedule & Recall is one of five front-office jobs.
A full book needs every job working together.
- Front DeskRebooks patients who ring to move.
- After hoursCatches the cancellations that come in at night.
- New Patient IntakeTurns enquiries into booked first visits.
- Reviews ManagerFollows a kept appointment with a review request.
- MarketerSeasonal reminders that bring patients back.
Appointment reminder questions, answered straight.
Do automated appointment reminders reduce no-shows?
Reminders help, but the bigger win is what happens next: offering a cancelled slot to the short-notice list and rebooking missed visits, every time.
We already send reminders.
Good, keep them. Reminders send messages. This also answers the replies, fills the cancellations, runs the recalls and rebooks the no-shows.
Can patients reply to confirm or cancel?
Yes. They reply to the reminder, and a cancellation goes straight to the short-notice list so the slot can be filled.
Will recall messages feel pushy?
No. Recalls keep the visits your practitioners prescribed, in your practice's voice, and stop as soon as the patient books or says no.
How far ahead do reminders go out?
You choose. Most practices send one a couple of days before and another the day before, set around each appointment type.
A fuller book, every day.
Book a free 20-minute Front Office Audit. We'll look at your no-shows, cancellations and overdue recalls, and tell you straight if it's a fit.