An answering service that books the appointment.
A traditional answering service takes a message and passes it on. Your Front Desk answers every call, books the appointment during the call and texts the patient a confirmation, day or night.
About 42% of online bookings happen when the practice is closed. Zocdoc data via TechTarget ↗ Your after-hours line should book, too.
Saturday call, 8:05 am
- Answered
- In your practice's name
- Booked
- New patient, Monday
- Forms
- Intake form sent by text
Ring it like it's Saturday morning.
Play a patient calling outside hours and hear the Front Desk book you in, just as it would on a weekend.
Pick a practice to call. No phone needed.
Your browser will ask for the microphone. The receptionist is AI and says so, and every call is recorded. These are demo businesses.
Every call your desk can't get to.
The 8am rush
Three lines at once? It takes every call, so nobody gets the engaged tone.
Lunch and meetings
Calls answered while your team is off the desk.
After hours and weekends
Bookings, changes and cancellations at 9pm, handled like 9am.
Urgent calls
Anyone describing an emergency is told to call 000, and the call is flagged to you straight away.
Messages that matter
Results, prescriptions and clinical questions are taken down and passed to the right person.
No per-message fees
It's part of your Front Office Foundation, not a meter running per call.
Emergencies come first. Anyone describing an emergency is told to call 000, and the call is flagged to you straight away.
After-hours answering is part of the Front Desk.
It's one of five jobs your Krew covers.
- Front DeskThe daytime overflow and the 8am rush.
- New Patient IntakeForms out to every new patient booked overnight.
- Schedule & RecallMorning cancellations offered out fast.
- Reviews ManagerFeedback gathered once the visit is done.
- MarketerOpening hours and holiday notices posted for you.
Answering service questions, answered straight.
What's the difference between an answering service and an AI receptionist?
An answering service takes a message for your team to deal with later. An AI receptionist answers, books the appointment during the call and confirms it by text, so there's nothing left to call back.
Can it handle after-hours calls for doctors?
Yes. It books, changes and cancels appointments any hour. Clinical questions are passed to your team, and emergencies are told to call 000.
Do we keep our phone number?
Yes. Calls forward to the Front Desk when your team is busy, doesn't answer or it's after hours.
Is patient information protected?
Yes. We sign a privacy agreement under the Australian Privacy Act before any patient information is handled. See our Health Privacy Statement.
Does it answer on public holidays?
Yes. Public holidays, weekends and overnight are answered the same way as a Tuesday afternoon, and urgent calls are flagged to you.
After hours, booked, not just noted.
Book a free 20-minute Front Office Audit. We'll show you what's happening to your after-hours calls, and tell you straight if it's a fit.