From one call to a Krew beside your front desk.
It's all online, it's done for you, and nothing answers a single patient until your team has tested it and signed it off.
Here's exactly what happens, from the first 20-minute call to go-live.
Your path to go-live
- Step 1
- A 20-minute Front Office Audit
- Step 2
- Your Privacy Act agreement signed
- Step 3
- Onboarding
- Step 4
- Build and test with your team
Six steps, from one call to a Krew beside your team.
All online. No site visits, and nothing for your team to install.
- 01Today
Front Office Audit
A 20-minute Google Meet call with the owner or practice manager. We look at how calls, new patients, recalls and reviews run now, put a rough number on the gaps, and tell you straight whether it's a fit.
Your part20 minutes. Rough figures help, but we can work them out together.Our partThe questions, the numbers and a straight answer. No pitch deck. - 02Day 1
Privacy agreement
If it's a fit and you go ahead, the first thing we do is sign a privacy agreement under the Australian Privacy Act with your practice. Nothing involving patient information happens before it.
Your partRead the agreement and sign it.Our partWe prepare it for your country, and we sign it before anything else. - 03The first few days
Onboarding
A short form and one session with our Team: your practitioners, appointment types and lengths, hours, intake forms, recall rules and the questions your front desk answers every day.
Your partFill in the form, and send what we ask for within 24 to 48 hours.Our partWe turn your answers into the rules your Krew follows. - 04The next week or so
Build
We set up all five jobs and connect them to your phones, website, messages and practice software.
Your partNothing to install. Answer the odd question from our Team.Our partThe building and connecting, all done for you. - 05Before go-live
Review and test
We walk your team through it and test it with real calls and messages, including the clinical questions it must hand back to you.
Your partRing it, try the calls you get every week, then sign it off or ask for changes.Our partWe fix anything that isn't right, until your team is happy with it. - 06About day 14
Go live
Once you've approved it and the setup is paid in full. Most practices are live in about 14 days, guaranteed within 30.
Your partRead the morning brief. Pick up the calls that need a person.Our partWe keep watching how it runs, and tune it as your practice changes.
Your part is small. That's the point.
Your practice's part
A few hours, all up, then a minute each morning.
- A 20-minute Front Office Audit
- Signing the privacy agreement
- Sending your details within 24 to 48 hours of each request
- Testing it with your team, then signing it off
- Reading the morning brief
Krew60's part
Everything else.
- Preparing the privacy agreement for your country
- Building all five jobs
- Connecting your phones, website and messages
- Connecting your practice software
- Writing every script around your practice
- Setting the clinical hand-back rules with you
- Testing with real calls and messages
- Tuning it after you go live
What your team sees every day.
A brief every morning
What came in overnight, what's booked, the gaps filled and anything that needs a person.
Short call summaries
Who called, what they needed and what was booked, in a few lines.
Flags, not interruptions
Clinical questions and anything urgent go to your team straight away. No live transfers.
Your software, as usual
Bookings land in the practice software you already use.
Ongoing tuning
We keep improving the scripts and rules as your practice changes.
A person to call
A small Team, the same faces, every time.
Two promises, in writing.
We don't promise you more patients. We promise two things, and we carry the risk if we miss them.
Live within 30 days, or your setup fee back
If we haven't got your practice set up within 30 days, your setup fee comes back in full and you keep what we built, as long as you've sent us what we asked for. Most setups are done in about 14 days.
72 hours to change your mind
Change your mind within 72 hours of signing up and get a full refund.
Full terms in the Service Agreement, Payment Terms and Health Privacy Statement.
Questions about getting set up.
Does it work with our practice software?
Bookings go into the practice software you already use. Every system connects a little differently, so we confirm exactly how it works for yours on the Front Office Audit, before you sign anything.
How long does it take?
Most setups are live in about 14 days. We guarantee 30, as long as you send us what we ask for within 24 to 48 hours of each request.
What do you need from us?
A short onboarding form and one session: your practitioners, appointment types and lengths, hours, intake forms, recall rules, and the questions your front desk gets every day.
When is the privacy agreement signed?
Before any patient information is handled. We sign a privacy agreement under the Australian Privacy Act with your practice at the start of onboarding.
Do you come on site?
No. Everything is online, from the Front Office Audit to go-live, so it fits around your clinic days.
Does our team need training?
Very little. They keep using the practice software they already use, read one brief every morning, and pick up the calls that need a person.
Is there a scope of works or a project plan to approve?
No. After the setup is paid, you do the onboarding and we build from what you give us. You test it and sign it off before it goes live.
Start with a 20-minute call.
We'll look at how calls, bookings and recalls run today, show you what it's costing, and tell you straight whether it's a fit.