More reviews. Replies that never name a patient.
84% of patients check online reviews before choosing a new provider. rater8 via Medical Economics, vendor survey ↗ Most happy patients would leave one. Nobody asks.
And in health, the reply matters too: a US dental practice paid a US$23,000 settlement after review replies disclosed patient information. HHS 2022 ↗
5-star review received
- Request
- Sent after the visit
- Review
- 5 stars on Google
- Reply
- Drafted for your approval
Review management built for a health practice.
Asks after each visit
A short text with a one-tap Google review link, sent at the right time.
Asks about the service
Booking, staff and ease of the visit. Never about treatment or results.
Safe replies, drafted for you
Thanks and general replies that never confirm someone is a patient or mention their care.
Unhappy patients reach you first
If something wasn't right, their reply comes straight to you so you can make it right.
Follows the rules
No testimonials about clinical care, in line with Ahpra's advertising rules.
Shows the trend
New reviews and your rating in your morning brief.
Replies never name a patient. Review replies never confirm that someone is a patient or mention their care. No testimonials about clinical care, in line with Ahpra's advertising rules.
The Reviews Manager is one of five front-office jobs.
Good reviews start with a good experience at every step.
- Front DeskA friendly answer on the first ring.
- After hoursNo patient left with a voicemail.
- New Patient IntakeA quick, easy start for new patients.
- Schedule & RecallVisits that start on time, with fewer no-shows.
- MarketerYour best news, shared where patients look.
Google review questions, answered straight.
How do we get more Google reviews for our practice?
Ask every patient, at the right time, with a one-tap link. Most patients are happy to leave a review. They just never get asked.
How should a practice reply to a negative review?
Briefly and generally: thank them, say you take feedback seriously, and invite them to contact the practice directly. Never confirm they're a patient or mention their care.
Can we remove fake Google reviews?
You can flag reviews that break Google's policies for removal. Your Krew watches for new reviews so you can act quickly.
Is it allowed in Australia?
Yes, with care. Review requests ask about the service, and we never use testimonials about clinical care in advertising, in line with Ahpra's rules.
When is the review request sent?
Shortly after the visit, while it's fresh, with a one-tap link to your Google profile. Each patient is asked once and never chased.
Let your patients speak for you.
Book a free 20-minute Front Office Audit. We'll look at your reviews and how they're handled today, and tell you straight if it's a fit.